The Well

Beware! Messed up my credit score and saving account. I had nothing but great experience until I had to move out! Hear this out.. 1. I was charged $1743 for "Blinds replacement" when they were in NEW condition. I have a VIDEO of it working as I was doing final walk minutes before handing over my keys. I shared it - they were not willing to remove the charges. 2. They also charged me late fee for the keys $100 that I turned in a week earlier and I also had a picture of it of the date and signature of their front desk. 3. After I moved out, I tried to dispute the unfair charges that I had nothing to do with, but they didn't care about my situation and no one was willing to look at my footage evidence and say you're right. Unfortunately, I gave up as they threatened me to give it to debut collectors. I sent them an email to negotiate but they didn't accept or respond to my offer. 2 months after I got contacted by Debut collecting agency. 4. Debut collecting agency dropped my credit score by 114, and now I have to deal with all that separate issue. I have never been scammed like this in my entire life. It's sad that big company like Greystar are willing to give the blind eye for real evidence. Please save yourself the headache. I know it's a lovely place to live in but at what cost. This had hurt me emotionally and financially. May God serve them justice. Please don't auto-reply to this!

The apartments are beautiful. The front office is kind and helpful. Jen and Alma have specifically helpful whenever we have questions. Paul and his men came by and reinstalled a washer and dryer for us after ours stopped working, they did an amazing job and they’re always so friendly! Thank you guys, we appreciate how kind and efficient The Well is when we have a maintenance issue!

When it comes to the current repair staff, my issues were fixed anywhere from a few days to a week anytime I put in an order request. Paul the maintenance supervisor showed me his process when repairing washer/dryer and shower drain as well as the favorable results after the repairs were done. The Caspar system is underdeveloped to say the least. Sometimes “smart home” stuff needs a little more care before implementing…

Maintenance folks get 5 stars every time. They are a professional, friendly and responsive. Even if you see them around the property they greet you, or wave when driving by. Rico and Paul took care of some stuff today and were great! Also-how they talk to each other was refreshing. Paul was mentoring Rico and was so encouraging, talking him through a task with electricity. Top notch crew!

I’ve lived here for almost a year and the maintenance staff has been very good! They’ve worked on my orders timely! I was having serious issues with my front door and Paul was very helpful and came and fixed my door within 2 hours to ensure safety! The front staff was very helpful and understanding of my concern and I’m likely to be resign my lease as it’s coming to a close! Love it here!

Do not move here!!! save yourself the headache and money!! Been living her 7 months now, and I cannot wait for my lease to be up! They don’t fix anything the staff in the office is rude. The pool is always closed. None of the grills around the property work. There Caspar system needs to be updated! The maintenance men drive around all day and does absolutely nothing! I do not recommend living here wish I could give it no stars not to mention the apartment was built for a basketball player so make sure to have a stepping stool hand.